FAQ

ORDERING ONLINE
CAN I PLACE MY ORDER BY PHONE OR MAIL?

Unfortunately, we do not take orders over the phone or by mail at this time.

CAN I ADD, MODIFY, OR CANCEL MY ORDER?

We are unable modify an order once it is submitted. 

WHAT IF AN ITEM IS SOLD OUT?

Unfortunately, we do not restock most of our items. You may keep checking back on our website to see if we have restocked any items, you may contact a local store or our Customer Care Team to help you find an item style number.

I AM NOT SURE ABOUT MY SIZE, HOW DO I CHOOSE?

Please see our Size Chart for general information regarding sizing. If you have any questions please feel free to contact Customer Care.

WHY DO I KEEP GETTING AN ERROR MESSAGE?

If you are receiving an error message there may be a problem with your credit card information, shipping or billing address. Please revise your information closely for typos or try reformatting your address, such as putting apartment numbers or unit numbers on the second address line, or noting what the apartment complex is called. If you are receiving an error message after reviewing all your information, make sure you are using the latest version of your web browser.

MY ORDER STATUS KEEPS SAYING “FAILED TRANSACTION”?

If you have received a FAILED transaction, that means you entered incorrect information. Please revise all your information before you hit submit again. If you are still receiving an error message after reviewing all your information, make sure you are using the latest version of your web browser. Once your transaction status says “approved” that means your transaction was authorized. If you are still having trouble please contact Customer Care.

ORDER STATUS
WHY WAS I CHARGED MORE THAN ONCE?

Your credit card should only be charged once after your order ships. If you placed an order, you will see a pending authorization on your bank account. Please only click the “Submit” button once to avoid multiple transactions.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Orders will ship within 2-5 business days of purchase. Shipping times vary due to the shipping method that was purchased. We will contact you directly if there are any issues with your order. 

SHIPPING
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

Once your order is shipped, you will receive a tracking number so that you can track your order. 

WHAT KIND OF SHIPPING METHODS DO YOU DO?

ANGL ships with the UPS and USPS.

CAN I SHIP OUTSIDE OF THE USA OR TO A P.O BOX?

We currently ship to USA, Canada, and Australia. We do ship to P.O Box addresses (Only with USPS).

RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?

Items purchased online may NOT be exchanged in ANGL stores. Online purchase issues must be dealt strictly through the Webstore Customer Care. Returns and/or exchanges must be within 30 days of purchase. Return shipping must be paid for at customer’s expense. Original shipping and handling fees are not refundable.

I RECEIVED AN ITEM THAT IS DEFECTIVE, DAMAGED OR WRONGLY SHIPPED, WILL I BE CHARGED FOR THE RETURN SHIPPING?

Items that are defective, damaged, or wrongly shipped please contact Customer Care.

WHEN WILL I RECEIVE A REFUND FOR MY RETURN?

All refunds will be credited back to the original method of payment. Please allow up to 3-5 business days for us to process your refund.

PRODUCTS
I AM INTERESTED IN BEING A VENDOR, WHO DO I CONTACT?

If you are a vendor interested in working with us, please contact our buying department at buying@anglinc.com

GIFT CARDS
In store and online credit are separate at this time. Store Gift Cards can be purchased at your local ANGL store. For Online Gift Cards, please call 323.582.7123 EXT 103 to place a phone order. 

If you have any questions, feel free to call 1-323-582-7123 Ext. 103 or email customerservice@anglinc.com for ANGL customer support. The phone lines are answered between 9:00AM to 5:00PM, Monday through Friday Pacific Standard Time (PST).