ANGL values your patronage and strives to keep all transactions as smooth as possible. In-store and online policies are separate, differing at times. For in-store return policies, please see your store receipt or speak with a cashier.
You can call 1-323-582-7123 or email email@example.com for ANGL customer support. The phone lines are answered between 8:30AM to 6:00PM, Monday through Friday Pacific Standard Time.
Online Returns & Exchanges
Items purchased online may not be exchanged in ANGL stores. Online purchase issues must be dealt with strictly through the online storeâ€™s Customer Care.
Returns and/or exchanges must be within thirty days of purchase. Return shipping must be paid at customers expense.Â Original shipping and handling fees are not refundable.
Before returning any items, you must contact Customer Care through either email or by phone and you must receive a Customer Care approval code.
Items that are believed by the ANGL Customer Care members to be defective, damaged, or wrongly shipped qualify for free return shipping. Any item that is believed to be defective or damaged may only be exchanged for the same item and in either a different size or colour, as available.
All refunds will be credited back to the original method of payment. Please allow up to
3-5Â business days for us to process your refund before you see this on yourÂ monthly billing statement. Â
Expedited vs. Standard
ANGL offers two methods of exchanging online purchases.
To do an â€śExpedited Exchangeâ€ť, you must call and speak with a Customer Care representative and request it. You will then be charged for the new item but with a waived shipping fee. Once we receive the returned item, you will be refunded its price of via the payment method originally used for the transaction.
A standard exchange requires either speaking directly with or emailing Customer Care services and following return instructions as given, coinciding with the policies above.
You will receive, from the Customer Care representative, a coded image file (shown below) attached to a response email, when your return claim has been processed. When continuing to communicate with a Customer Care Representative about a specific return claim, please continue to re-attach the image file in emails sent. When the image file is attached and received by our reps, they are cross-checked with our code databases, in order to prevent errors on our part, as well as insure fairness for all of our customers.